Let’s start with the story. On the 30th of May Hawkers was doing a 72 hours sale which put some sunglasses at 19€ and also offered free shipping. Being a fan of Hawkers I jumped in and bought two pairs. Then the problems started. I chose, as method of payment, Multibanco. What ususally happens with Multibanco is that you get some payment reference (a number) and you use it to pay.
Unfortunately I never got that reference (and yes, I checked the spam folder).
After this I sent an email to their customer service saying that I never got any way of paying for my order and if there was anything wrong with my order.